As absurd as it may sound, RPA in HR is helping to restore the human factor in human resources. With the help of robotic process automation, businesses can simplify HR transactional tasks so that HR professionals can concentrate on more strategic and valuable activities. How? Let's find out.
Robotic Process Automation (RPA) is one of the most recent technologies that has completely changed our perception of repetitive and routine tasks. A recent study carried out by Deloitte has confirmed RPA as a feasible and tested solution, with more than 74 percent of respondents planning to use the technology over the next few years and 22 percent already having piloted or implemented RPA.
Automating human resources operational and administrative tasks saves a significant amount of time and money, which could be used in more strategic and productive actions like giving face-to-face time to employees’ or solving problems.
The first step in implementing RPA is determining which use cases will provide the highest advantages. You can read through all RPA uses, advantages, and steps in the HR department below:
Robotic process automation (RPA) is a great option to boost HR's data management capabilities. This software helps automate rule-based, highly transient procedures in the HR department that require only a little or no human involvement.
RPA for HR functions is mostly a way of having a software robot complete repetitive, high-volume operational task for HR professionals. They include onboarding new employees and processing payroll data, benefits enrollment, and compliance reporting, which need a substantial amount of manual work and repetition. Alongside improved precision and efficiency of the data process, RPA is a key factor in reducing the overall cost of HR.
The market for automation is expected to grow rapidly. Based on data collected by AI multiple, the global market for robotic process automation was USD 1.40 billion in 2019 and is projected to grow to 11 billion in 2027, growing at a 34 percent CAGR between 2020 and 2027. Additionally, the economic impact of Knowledge Work Automation is estimated to be USD 5-7 trillion in 2025.
According to UiPath, an automation platform, some of the brief advantages of automation through robotic processes in HR include:
The value of RPA technology to benefit businesses through the human resources department is enormous. The most significant advantages of RPA for HR departments are as follows:
If you're looking to implement RPA in HR for your organization, follow these steps:
1) Identify the scope of the HR RPA Project
The first step is to determine small and manageable HR processes that can benefit from automation. The most effective approach is to pinpoint the streams that perform repetitive tasks. It will reduce risk and maximize the value of the purchase.
2) Determine the baseline operating cost for human resources operations to calculate the benefits gained from HR RPA Implementation
After determining the project's scope, the next step is finding out the operational baseline expenses of the venture. The calculation of the initial costs and the costs to be incurred after implementation is crucial to ensure the project's success and stakeholder involvement.
3) Analyze the state of current human resource processes to document the potential for RPA
After determining the baseline cost, the following step is to watch the process, record your observations, and discover possible opportunities to implement RPA within your department. The procedure should be as precise as possible, going down to every keystroke or mouse click.
4) Standardized HR processes
Standardizing the way tasks are completed is vital. There should be only one method in which the job is executed to ensure that there isn't any ambiguity, and this should be accomplished before or during the implementation of RPA.
5) Get your robotic process automation started
It is the most important stage of the process. It will demonstrate how RPA can result in productivity improvements for the department.
Nearly every HR department must manage a variety of time-consuming administrative duties. RPA gives companies and HR departments numerous straightforward benefits. Here are a few of the most effective uses that you must be aware of:
One of the main worries among HR managers is whether new technologies such as RPA could eliminate their job. However, most evidence available suggests it isn't likely.
"Jobs don't usually go away per se; tasks go away with RPA," says Mike Pino, partner and workforce learning strategies leader with London-based PricewaterhouseCoopers (PwC), a research and consulting firm. "HR tasks offer a variety of possibilities for automation. I believe that as the use of RPA and other technologies that automate expands, HR professionals will notice that their daily routines in their job will be quite different from before."
For instance, Pino says applying RPA to processes like onboarding will allow HR employees to focus more on making "emotional connections" that are needed to bond new employees to an organization.
"When new employees do not feel any emotional connection to the organization within the first few weeks after starting their job, you'll see a rise in employee turnover rate," Pino says. "When you can assign your HR generalists to focus more on the front of employee experience, you'll get two benefits. You will get the ROI for retention of employees in addition to the return on investment from the reduction of manual labor and improving the effectiveness of the onboarding process through the introduction of automated processes."
Nancy Hauge, Chief People Experience Officer (CPEO) of Automation Anywhere, has implemented numerous RPA bots in her HR department and claims they haven't yet resulted in the removal of the staff posts.
"If you're employed in a field which can be completely automated, you've probably been obsolete for some time," Hauge says. "HR is full of many transactional tasks that we no longer require humans to do. We evaluate the effectiveness of RPA using the number of fingers we can remove from keyboards. There aren't many HR roles that don't require strong decisions, business acumen, and human interaction skills, and RPA will allow HR professionals to utilize more of those capabilities and perform more productive tasks."
The trend of robots, AI and NLP entering the workspace is not a new one and the majority of businesses utilize products/services that are a direct result of these technologies. Robots can assist companies in streamlining repetitive tasks that can save lots of time. Apart from improving the speed and accuracy of data processing, RPA may help reduce the overall costs of HR for an organization.
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