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Frequently Asked Questions/your-guide/frequently-asked-questions

Frequently Asked Questions

General

Certification and Eligibility Requirements

Application Requirements

Study kit

Examination Cycle

Exam Day Requirements

Results

Recertification/Renewal/Maintenance

Upgrade your Certification

Payments and Refunds

Digital Badging

Shipping

Miscellaneous

General:

1. What is certification?

  • Certification is the process of proving fitness of an individual for a job or a profession.
  • A certification is often also called a credential.
  • A certification is awarded after an individual goes through a credentialing or a certification process, which includes meeting the basic education and work-experience norms of the certification or credentialing body, and then passing the certification exam.
  • It is a formal recognition by a 3rd party that an individual possesses a critical baseline level of knowledge, skills and comprehension as prescribed in the body of knowledge of a profession, and hence she is fit for practicing the profession at an accepted level of consistent excellence.
  • A certification is neither a Degree nor a License, and generally has a limited life.
  • Certifications are earned from a standards body specializing in the profession of interest.
  • Most certifications need to be renewed periodically to keep them alive, active and relevant for professional growth.
  • Some Certifying bodies like TMI often call themselves credentialing bodies as they have themselves researched, tested and implemented a rigorous credentialing process through which they award ‘credentials’ or certification to individuals who qualify the prescribed norms.

2. I have attended a training program in Talent Management with a famous training company in my city and the training company has given me a certificate. Do I still need to acquire a TMI certification to improve my employability?

  • Yes, you are strongly advised to do so.
  • There is a difference between a certificate you get after attending a training program and a Certification you obtain after writing and passing a rigorous standardized exam.
  • A certificate given by a globally or nationally renowned Training organization or a business school has a decent employability value because it shows you have received high-quality training in your area and hence must have gained something.
  • However, for employers, it is more important to have a proof that you really know what you have trained in, than merely the fact that you have trained with a great organization.
  • Employers are most assured when they know you have been tested by an independent agency or body on rigorous standards.
  • Hence, the Certification which is valued by employers is the one given by an agency or a body which has tested you or examined you on internationally accepted standards of Talent Management.
  • But the Certification that carries maximum value for prospective employers, is the one awarded by an international certification body which is NOT a training organization itself, and has awarded you a Certification after you passed its exam based on international professional standards. This is typically termed as 3rd party certification – You are the 1st party; your training company is the 2nd party, and TMI is the 3rd party certification body.
  • Hence, a certificate awarded by a training company does not usually carry as much value as a 3rd party certification awarded by a specialist certification body.
  • But if, your training company gave you a certificate after you completed the training, and also made you take the TMI certification exam, that is an ideal combination – you get a Training certificate by a leading training company, and you also get the prestigious TMI Certification (a 3rd party international qualification!)

3. Does a certification once acquired, stay active for life?

  • A certification is neither a Degree nor a License, and generally has a limited life.
  • The faster a profession changes because of changes in technologies, work-processes and business environment, the greater the need for professionals to update/ upgrade/ refresh/ renew their certifications.
  • A lapsed Certification does not have employability value because the employers cannot be assured that you are current in your competence about the job or the profession.

4. I have a university degree. Do I still need a certification to get a job, or to grow in my job?

  • Yes. A certification is a direct indicator of your employability in a job and your fitness and readiness for joining and pursuing a profession. A university degree, on the other hand, is an indicator of your general intellectual capabilities and understanding of principles in the subjects you may have studied.
  • Put most simply, a Certification proves you can do a specific job well, or pursue a profession immediately because you have a baseline level of competence already; while a university Degree proves you know and understand how to do that job well, or prosper in that profession – and hence you will need some special training to get exactly ready for that specific job or profession.
  • That is the reason Certifications on top of a university Degree increase the perceived employability of an individual, as prospective employers are assured you can hit the ground running. That is also why most university students around the world today pursue certification programs in their interest areas simultaneously with their university studies, to get ready for a job by the time they graduate.

5. How/ why is an HR qualification different from a Talent Management qualification?

  • Because Talent Management is a special part of HR, having its own set of ground rules and dynamics
  • While HR is generally about all employees and how to keep them happy and get the best out of them; Talent Management is more directly connected to how organizations can recruit, retain, motivate, engage and manage employees with high talent-value in a manner that directly impacts the organization’s continuity and competitiveness in the present and the future.
  • Hence, your specialist HR degree or diploma or certificate is just a pointer of your general understanding about HR and the basic tools and techniques deployed in managing HR. But it is not a reflector that you have any special competence or an additional set of skills specific to something vital in HR.
  • Your specialist HR degree or diploma or certificate still does not reflect that you have a special competence in Talent Management – the most essential element of HR today.
  • Put most simply, a talent management Certification proves you know Talent Management well, and hence can handle HR roles most effectively in today’s organizations; while your Business Degree just proves you know and understand how to do HR well– and hence you leave an impression with your employer that you will need some special training in Talent Management to get exactly ready for the more challenging HR roles today that demand competence in Talent Management.
  • That is the reason a talent management Certification on top of your specialist HR degree or diploma or certificate increases your perceived employability in HR, as prospective employers are assured you can hit the ground running in the most challenging of HR roles that demand competence in Talent Management. That is also why most students eyeing an HR career pursue talent management certification programs simultaneous to their specialist HR degree or diploma or certificate program, to get ready for the best of HR jobs by the time they graduate.

6. What is so special or different about TMI certifications?

  • TMI is the world's first and the only standards body in Talent Management dedicated to the establishment and advancement of Talent Management science, art, processes and systems.
  • TMI Certifications are based on the world's first, most rigorous and advanced, and the only industry-neutral 3rd party standards on Talent Management professional competence.
  • TMI is connected and associated with the world's most respected organizations and institutions like The Wharton Business School.
  • TMI is a globally recognized leader in Talent Management with groundbreaking contributions to establishing Talent Management as an independent organizational hyperfunction, yanking it away from HR.

7. Why should I acquire a TMI certification?

  • A TMI certification is a recognition of your competence in Talent Management, a must for the best jobs in HR today.
  • A TMI certification proves you have confirmed baseline level knowledge of Talent Management benchmarked to the world's most respected TM standards the TMI-UKF.
  • A TMI Certification helps you stand apart from the rest of the HR applicants and peers because of its global recognition and respect.

8. How would a TMI certification benefit me?

  • A TMI certification is a recognition of your competence in Talent Management, a must for the best jobs in HR today.
  • A TMI certification proves you have confirmed baseline level knowledge of Talent Management benchmarked to the world's most respected TM standards the TMI-UKF.
  • A TMI Certification helps you stand apart from the rest of the HR applicants and peers because of its global recognition and respect.

9. What should I do to leverage the TMI certification best for my professional career?

  • Start writing your TMI-awarded credential designation after your full name everywhere in all your official communication and professional identification documents like email signature, business cards, social media profile. Example: Percy Ford, MBA, STMP™
  • In all online, digital communication, also include a link to your TMI Digital Badge, below your name and TMI designation, so that people can click and actually verify, you are TMI certified. Include the Digital badge in your CV as well. Display the certification logo also, wherever possible.
  • Add the designation in your CV along with the certification logo right at the top, alongside your name.
  • Do not forget to add the certification logo and the digital badge in your LinkedIn and other profiles on social media.
  • Find ways to display a copy of your TMI Certification in your workspace somewhere.
  • Wear your Certification badge to work every day, and also to professional meetings, seminars, events etc.
  • Get yourself photographed with your TMI credential kit, and find ways to display this photo as a profile picture or a cover picture occasionally on your social media accounts.
  • Write blogs on HR and career platforms on your certification experience, to let people in your network know how special it is.
  • Stay connected to the community of TMI-certified professionals to stay abreast of the new and the happening.
  • Never allow your TMI certification to lapse. Stay alert about getting your renewals or upgrades done well before your certification expires.

10. What is TMI-Wharton?

  • TMI-Wharton is a joint initiative of Talent Management Institute and The Wharton School, University of Pennsylvania, to introduce world’s most advanced Talent Management learning programs for senior HR executives and leaders around the world.
  • Currently TMI-Wharton includes two worldclass programs – the Associate Fellow program in Talent Management and the TMI-Wharton Global Fellow program in Talent Management.
  • These programs range between 9-12 months divided into multiple stages, with the final stage conducted in the Wharton School campus by the famed Wharton faculty.
  • For more information, Click here.

11. Are TMI-Wharton programs only for individuals holding TMI certifications?

  • No. Any HR professional from anywhere in the world can apply for TMI-Wharton programs.
  • But the acceptance in the programs is extremely selective with just about 150 registrations in a year.
  • STMP™ and GTML™ certified applicants are exempted from the qualification round, and they obtain direct acceptance into the program, if they apply.
  • For more information, Click here.

12. Do individuals certified by TMI enjoy special privileges in TMI-Wharton programs?

  • Yes. GTML™ certified individuals earn a pre-qualification for the Associate Fellow & Global Fellow programs in Talent Management, if the rest of the program norms are met by the applicant.
  • STMP™ certified individuals earn a pre-qualification for the Associate Fellow program if the rest of the program norms are met by the applicant.
  • TMI certified applicants for TMI-Wharton also enjoy application fee discounts.
  • For more information, Click here.

13. Are TMI-Wharton programs only for companies and organizations?

  • Any HR professional from anywhere in the world can apply for TMI-Wharton programs.
  • But the acceptance in the programs is extremely selective with just about 150 registrations in a year.
  • Yes, but companies and organizations can nominate their executives for TMI-Wharton programs
  • For more information, Click here.

14. Can I hold multiple TMI certifications at the same time? Will they remain active?

Yes, you can hold a combination of certifications at the same time. For example, it is possible to hold a TMP™ and GTML™ credential at the same time.

15. How can I display my TMI certification on my business card?

  • First, please check your company’s branding guidelines and confirm if you can use a 3rd party logo on your business card. Many employer organizations do not permit this.
  • Also check if your organization permits 4-color printing of business cards.
  • If your company does not permit 4-color printing on business cards, you may not be able to use the TMI certification logo, because TMI brand guidelines stipulate full color reproduction only.
  • If you are allowed to use the TMI Certification logo on your business card and 4-color printing is also a standard in your organization, you can go ahead and put the logo as indicated below. The logo should be minimum of the dimensions: 0.32inches(width) X 0.34 inches(height)

    TMI certification business card
  • For optimal print quality, please use the jpg logo file at the size provided, or provide the eps logo file directly to your business card designer/printer.
  • If you are not allowed to use any logos on your business card, you can still mention your TMI credential-designation with your name as indicated here below:

    TMI certification business card

16. How can I display my TMI certification in my official email signature?

  • First, please check your company’s branding guidelines and confirm if you can use a 3rd party logo on your email signature. Many employer organizations do not permit this.
  • If you are allowed to use the TMI Certification logo in your official email signature, you can go ahead and put the logo as indicated below. The logo should be minimum of the dimensions: 0.32inches(width) X 0.34 inches(height)

    TMI certification email signature
  • If you are not allowed to use any 3rd party logos in your official email signature, you can still mention your TMI credential-designation with your name as indicated here below:

    TMI certification email signature
  • For optimal print quality, please use the jpg logo file at the size provided, or provide the eps logo file directly to your business card designer/printer.

Certification and Eligibility Requirements

17. How many years of work experience is needed?

A. The Talent Management Institute (TMI) ensures the best for its globally recognized certification programs. To ensure and improve the quality, the candidate must meet certain educational and professional experience criteria to be eligible for the respective certification programs. For more information visit www.tmi.org

18. Can I obtain a TMI certification without having the required work experience?

A. Ideally TMI does not waive off its eligibility requirements. But, QualiFLY™ eases down the rigorous MINIMUM WORK-YEARS candidacy norm by a few years if you’re from a TMI-recognized/ partner institution; or you have a credential from a TMI-recognized certification body. For more information click here.

19. Can you help me to decide which is the best certification for me?

A. Please click here to get more clarity on our offerings.

20. Do I receive concession/relaxation if I have done my bachelors and/or masters from TMI recognized University?

A. QualiFLY™ brings down the high-looking MINIMUM QUALIFICATION candidacy norm for your chosen TMI certification. QualiFLY™ also makes your chosen TMI-credential, A LITTLE MORE AFFORDABLE for you as well. Please click here for more details.

21. What is the procedure used by TMI to review application forms?

A. The submission of an application indicates your agreement to comply with the terms of the audit process. All applications are subject to an audit, although only a percentage of applications are selected for audit. The selection of an application for audit is random. You may be required to submit documents of the required professional work experience and/or educational degrees officially. The electronic audit notification provides detailed information on how to comply with the terms of the audit. Please download and fill the ‘Candidature Review Form’ and email it at along with the additional documents at care@tmi.org

22. What should you do if your candidature is disapproved on eligibility grounds?

A. In response to our disapproval of applicant’s candidature on eligibility grounds, applicant must fill in the ‘Exam Candidacy Reconsideration Request Form’ for reconsidering the eligibility for any TMI exam applied for. Along with this form, the candidate must submit a letter stating the exact reason for reconsideration. The form and the letter must be submitted together within 5 working days after candidature disapproval notification. Attach the required documents along with the form and email it to care@tmi.org

Application Requirements:

23. How do I apply for the certification exam?

A. Visit TMI’s official website www.tmi.org

  • Create a myTMI account.
  • Select your certification exam.
  • Complete the application form with your name, primary contact number and Email ID.
    Note: This Email ID will be used for all further communication with TMI.
  • Click on create account. Here your myTMI account gets created.
  • Now you have to fill in the entire application form for the exam which includes details like DOB, Education history, Work Experience, Billing Address, Mailing Address etc.
  • Agree to the Terms and Conditions and Submit the application.
  • Now you will be redirected to our payment gateway. Make the payment and your application will be successfully submitted and you will be greeted with your myTMI dashboard.
  • The exam window for you shall open after 90 days of the date on which you paid the fee for your chosen TMI certification.
  • Check your mailbox for a TMI support email informing you about the opening of the exam window for your TMI certification.
  • Click here to request us for opening your exam window, if it is already 90 days after your payment, and you have not received a link for exam scheduling.
  • Click here if you already have the exam scheduling link, and you want to schedule for your TMI certification exam.
  • Receive TMI Resource Box at your registered address.
  • Once your exam date is scheduled, you’ll receive a confirmation email with registration information as well as additional information that you may need to provide at the time of taking your certification exam. Make sure to store this information in a safe place. Certain information that you provide during the registration process, such as your email address, will be required to sign in to your certification account once you’ve passed your certification exam.

Note**Payment can be made with a Visa, American Express or MasterCard credit card. The payment amount will be automatically prompted by the system according to the selected certification.

24. Do I have to complete the application form in one go?

A. You have to completely fill and submit the application form in one go and there is no option to save the half-filled application form.

25. From the day of payment till when can I schedule my exam?

A. From the day of payment, TMI earmarks a 90-day immersion period for registrants to help them orient completely and build their conceptual foundations in Talent Management. You can schedule the TMI certification exam of your choice any time after the 90-days immersion period is over. In fact, you also get an additional 180-days to plan for and take your TMI certification exam.

Study kit (TMI Resource Box):

26. In what formats, will I receive the study material?

A. TMI is making several high-quality reading and reference resources available in printed formats for a wide variety of Talent Management stakeholders. The list most notably includes the seminal Talent Management – The TMI Handbook for Practitioners, the world’s first; the only standards-based, and the most authoritative text ever written on Talent Management. This exclusive knowledge resource makes up the TMI Resource Box, which is given complimentary to all registrants of TMP™, STMP™, GTML™ and TMI-Wharton programs.

27. Do I need to pay extra for study material?

A. The candidate does not have to pay any additional amount for the TMI Resource Box.

28. How is the Talent management body of knowledge (TMBoK™) created?

A. TMI Talent Management Body of Knowledge (TMI-TMBoK™) is a journal on applied Talent Management as well as a clutch of publications on the future of work and leading-edge HR and Talent Management practices.

Examination Cycle:

29. How long does it take to get certified?

A. The results can be seen immediately after a candidate successfully completes and submits the online test. Your elegant Credential Kit, enclosing your TMI credential-certificate in a designer folder-box, along with a smart lapel pin, will reach you within 3 to 4 weeks. For more information, visit www.tmi.org.

30. What is the format of the Examination?

A. All TMI certification exams are completely digital/ computer-based and are handled by ExamStrong experts teams under the aegis of global credentialing services leader CredForce. For more information kindly visit www.tmi.org.

31. When can I take my TMI certification exam at a test center?

A. In several global locations, TMI exams are delivered in ExamStrong™ test centers. These centers are either part of the growing ExamStrong™ global test-center network, or may have been specially approved exclusively for use of individuals, who have been sponsored by organizations and institutions.

32. Can I take my TMI certification exam using my own system?

A. In most parts of the world, however, TMI exams are real-time proctored, and delivered in the private mode keeping the convenience of examinees in mind. Which means you can now take your TMP™, STMP™, GTML™ exams in the convenience of your personal spaces – like your home or your office – after getting your computer machine and exam room ExamStrong™ verified for exam readiness.

33. Does TMI provide any Special Assistance Facilities(SAF) during their certification exams?

A. TMI is committed to complying with applicable law for individuals with disabilities. In order to cater to those candidates who, require special arrangements to take the exam, owing to disability reasons. Candidate seeking special assistance facilities must contact TMI in order to seek approval. Also, the candidate has to submit the prescribed documents for validation of special assistance request. The candidate must follow the instructions mentioned in the email, which will be sent after approval of the request.

The following may be noted by examinees with disabilities, or those having needs arising out of their gender or faith or religion, who seek Special Assistance Facilities during their certification exams.

1. SAF are not available at this time for examinees taking real-time proctored exam in the private mode in their chosen locations.

2. The SAF is only available for examinees who are sponsored by their employer-organizations; or by their governments or their universities, and who are taking their tests in TMI-approved test centers.

3. The responsibility of executing and providing SAF is upon the examinee-sponsors, and TMI has no role to play in either the logistics or the management of these facilities in any test center.

4. All TMI-approved test centers have to follow the TMI norms on SAF, however, and TMI has mechanisms to audit the facilities of these test centers periodically.

5. Examinees seeking special assistance at test centers must contact TMI to instruct the respective sponsors of the examinees for making the required special arrangements and provide the special assistance as requested by examinees.

6. Examinee may be requested to submit some prescribed documents for validation of the special testing assistance request. The examinee must follow the instructions mentioned in the email, which will be sent after approval of the request.

7. Following the approval, the following special arrangements can be made available as requested by examinees, without any additional costs, at the test center:

  • Grace Time (Allotted Exam time + 50% extra)
  • Reader

34. When will my TMI Certification expire?

In order to get more clarity on your TMI certification/maintenance/renewal requirements kindly visit www.tmi.org.

Exam Day Requirements:

35. Is there a definite code of conduct policy?

A. TMI has a ‘zero-tolerance’ policy for any misconduct in its ecosystem. During examination, the test manager(proctor) has all rights to dismiss a candidate from the exam session for any of the following reasons:

  • Causing any disturbance during the exam session
  • Giving or taking any assistance to or from anybody
  • Using digital assistants, notes, books, wristwatch calculators, electronic dictionaries, or other aids/devices
  • Using electronic devices, such as mobile phones
  • Trying to remove any type of scratch paper during the examination
  • Trying to mess with the computer
  • Trying to relocate during the examination from alloted computer/system
  • Trying to remove questions (in any format) during the examination
  • Not obeying the directions given by the test manager (proctor) or remote-proctor
  • Sharing the content of the exam with others

Please be informed that TMI will take legal action against anybody who violates copyright laws such as reproducing and distributing examination content or materials. The data bank of questions, the exam form and all exam-related materials have copyrights and are the legal property of TMI.

Any communication – be it verbal, written or electronic, is strictly prohibited. Any such act will be punishable by law.

36. What IDs are accepted?

A. The candidate must have two valid IDs from the list below, one primary ID with photo and signature and one secondary ID with name and signature.

Primary ID

  • Government issued driver’s license
  • Passport
  • Military ID
  • State/Country ID
  • Employee/School ID

Secondary ID

  • Any primary ID
  • Social Security Card
  • Credit/Debit card
  • Bank ATM card

All IDs required must be issued by the country in which the candidate is testing. If the candidate does not have a qualifying primary ID issued from the country they are testing in, an International Travel Passport from their country of citizenship is required, along with a secondary ID.

The first and last name that the candidate uses to register must match exactly the first and last name on both of the IDs that are presented on test day.

37. What is the duration of the exam?

A. The TMI certification exam is a computer based exam, please find below the duration of each exam.

Certifications Duration
TMP™ 120 minutes
STMP™ 120 minutes
GTML™ 120 minutes

Please click here for more details.

38. How many questions are there in an exam?

A. The TMI certification is a multiple choice based examination. Each question has four choices, with one or more options being the correct answer. The applicant need not answer every question before moving to the next. The applicant can always review or return or alter the answers of previously answered questions. Therefore, make sure that the answers to each questions are properly reviewed before submitting the exam.

Certifications Number of Questions
TMP™ 60
STMP™ 60
GTML™ 60

Please click here for more details.

39. Can I use electronic devices (like mobile phones, digital watches, calculator, etc.) during the examination?

A. The candidates are not allowed to use any electronic devices during the examination. Please visit our examinee conduct policy, to know more.

40. Are we allowed to take breaks between the exams?

A. There is no provision of a break, and the exam has to be taken in one go.

41. At what time should I reach the examination venue?

A. For online-proctored exams
It is suggested that you should reach the chosen exam room/ location at least 30 minutes in advance of the scheduled exam-start time to ensure that the exam room and the computer being used for exam is thoroughly checked, verified and approved for exam-taking by a designated TMI-authorized testing body.

For certification exams in a test center
It is important to reach the test center at least 30 minutes before the scheduled time of start of examination. This will give you adequate amount of time to complete the necessary sign-in procedures.

Results

42. How much do I need to score to clear the exam?

In order to clear the exam, the candidate needs to score 65% or higher cumulatively.

43. When can I expect to get my result?

A. The results can be viewed immediately after submitting the online test. You will also receive an intimation through email stating the result of the exam. If you pass the exam, an official certificate kit will be issued along with the printed copy of the result.

44. What if I am not able to clear my TMI Certification exam in the first (1st) attempt?

A. In the event that examinees fail their first (1st) attempt to pass their TMI Certification examination, they shall be required to pay a nominal fee of USD 95 from myTMI account to reappear for the exam. Please note that the examinee has to wait for 14 days from the day of the examination result, before he/she can apply for reappear.

45. How will I receive my results?

A. The results can be viewed immediately after submitting the online test. You will also receive an intimation through email stating the result of the exam. If you pass the exam, an official certificate kit will be issued along with the printed copy of the result.

Recertification/Renewal/Maintenance:

46. How do I maintain my TMI certification?

A. Renewal is mandatory to keep your certification live and current. You are required to renew your Credential before the Standard credential renewal deadline. When you renew, you show your continuing competence and commitment to the profession. TMI will send you reminder emails for renewal of your credential, wherein you simply have to click the links mentioned in these communications, or log into your TMI account and register for renewal. In order to receive email reminders from TMI, please make sure to keep your email address current. Please note that training is not mandatory for renewal and you only have to register and complete a short–duration online refresher learning program as per the latest Talent Management Body of Knowledge (TMBoK™).

47. When will my TMI Credential expire?

A. The table below shows the validity of TMI credentials

Credential Validity
TMP™ 3 Years
STMP™ 3 Years
GTML™ 5 Years

For more details kindly visit www.tmi.org.

48. How will recertification benefit me professionally?

A. The recertification can benefit you in the following ways:

  • Recertification helps you to stay relevant in the field.
  • It helps you stay abreast of all industry updates from some-top-of-the-line publications
  • You can get the opportunity to network with talent management professionals across the world and share with them best practices, proven methodologies and many more.
  • You can enjoy discounts on events or conferences and many more

49. How much will it cost me to become recertified?

A. If you wish to recertify or renew your credential you need to pay a credential renewal fee of depending upon the certification and its current status.

Credential Standard Renewal Renewal during convenience period Reactivation after suspension Revival after cancellation
TMP™ $150 $200 $250 $300
STMP™ $200 $250 $300 $350
GTML™ $300 $350 $400 $450

For more information, kindly visit www.tmi.org.

50. When can I submit my recertification application?

A. TMI will send you reminder emails for renewal of your credential, wherein you simply have to click the links mentioned in these communications, or log into your myTMI account and register for renewal. In order to receive email reminders from TMI, please make sure to keep your email address current. Please note that training is not mandatory for renewal and you only have to register and complete a short–duration online refresher learning program as per the latest Talent Management Body of Knowledge (TMBoK™).

51. My certification validity has expired but I have to renew my certification what should I do?

A. The TMI credentials have a convenience period (grace period) for renewal and also have provisions for reactivation and revival. Kindly visit www.tmi.org for more details on our policies.

52. How can I check my certification and recertification dates?

A. Applicant needs to log on to his myTMI account at www.tmi.org and can find the required dates in the upcoming calendar section.

Upgrade your Certification:

53. What is the Difference between Recertification and upgradation?

A. Recertification:
Recertification is the process of renewing one's certification. Recertification implies that you are building upon your knowledge, growing as a professional and increasing your experience daily. Recertification is the process where the candidate who already holds the said certificate, retakes the same at the end of the certification validity period.

B. Upgrade:
Upgradation is the process of replacing an existing certification with a better, improved and more relevant certification.

54. How much will it cost me to upgrade my certification?

A. A TMP™ Credential can be upgraded to STMP™, subject to fulfilment of the candidacy norms by the credential-holder, and upon successful completion of the prescribed online STMP™ fast-track learning program as per the latest Talent Management Body of Knowledge (TMBoK™). A standard up gradation fees of USD 250 applies. For more details please click here.

55. What if I fail to renew my credential?

A. The TMI certificate holder should upgrade or renew his/her credential within the standard renewal period. In case he fails to do so, we also have a 60-day convenience period for renewal.

For more details kindly visit www.tmi.org

56. What is the right time to upgrade?

In case the applicant meets the professional and educational qualification requirements then the applicant can visit www.tmi.org to compete and submit the online tutorial.

Payments and Refunds:

57. When will I get an invoice for my certification fee?

A. The invoice is generated immediately after the payment is realized and can be downloaded easily from your myTMI dashboard.

58. What are the modes of fee-payments available?

A. Payments can be made via debit or credit cards. We accept a range of cards including Visa, American Express, Master card among others. Payment for company-sponsored applicants can be done via electronic checks or wire transfers, and further information may be sought by writing to fee@tmi.org

59. What is the refund policy in case I wish to withdraw from the certification program?

A. The full fee paid by an applicant minus USD 80 of processing charges is refunded if the withdrawal application arrives within 24 hours from payment. For withdrawal requests beyond 24 hours the fee paid will not be refunded.

60. Do I have to pay fee again if I cancel an exam I scheduled?

A. Yes. Examinees cancelling their exams or those who failed in the earlier attempt and want to re-take the exam have to pay a prescribed fee again. Also, missing a pre-scheduled exam for any reason will result in the forfeiture of your fee, and the refund clause will not be applicable here.

61. In case of payment failure whom do I need to contact?

A. In case of payment failure due to problems arising on the TMI payment gateway or TMI application system or TMI website, immediately write to fee@tmi.org. In case the problem is on the side of your banker or credit card issuer, please contact their respective customer care immediately for an effective resolution.

62. Can I pay the fee in installments?

A. No. Payments have to be made in a single instalment.

Digital Badging:

63. What is Digital Badging?

A. Digital badges are an assessment and credentialing mechanism that is housed and managed online and could appear as icons on a web page, social media platform, or other online venues. It is awarded by institutions, organizations, or groups, signifying accomplishment. Badges are designed to make visible and validate learning in both formal and informal settings, which can be verified by employers and colleagues.

64. How does it work?

A. Each badge is embedded with evidence of where, when, how, and why it was earned. It is a form of digital certificate that learners can share on social networks, resumes and e-mail signatures.

  • Digital badges could be posted at multiple places, it can also be embedded in virtual media, like LinkedIn, e-mail signatures, or other social media profiles.
  • Digital badges once shared, can be clicked to reveal data which validates your achievement.
  • The Digital badges can be reviewed by employers, licensing boards, and colleagues.

65. What are its benefits?

A.TMI digital badging services provide you a way to effectively convey your verified knowledge and expertise to employers, colleagues and recruiters after successful completion of certification and recertification programs.

  • Digital badging provides an easy way of credential verification as compared to traditional methods as paper certificates which cannot be readily verified or shared online.
  • Digital credentials, often called badges, act as a means to reliably recognize professional achievements such as certifications and continuing education experiences.
  • A digital badge allows learners to have 24/7 access to a verifiable and current record of your accomplishment that they can share with whomever they choose on social networks, resumes, e-mail signatures and websites.

66. Do I have to pay extra for my badge?

A. There will be no additional cost incurred by you for displaying your digital badge; storing, managing and broadcasting your credential is free for our certificants. We provide you with best-in-class platform to display your hard earned TMI credentials.

67. How do I share my digital badge?

A. The feature to share your badge across digital communications including social media is one of the valuable features of TMI’s digital badging system. Each digital badge has a unique URL that can be embedded on a resume, website or social media channel. Follow the link www.tmi.org to get more details on how to use it on your social media channels.

Shipping:

68. How will my TMI Resource Box be shipped?

A. Our logistics are handled by CredForce Logistics and they ship your TMI Resource Box via one of the leading global carrier. For more details about your shipment, you can write to CredForce at logistics@credforce.com.

69. How will I receive the tracking details about my TMI Resource Box?

A. CredForce Logistics shall provide to you the tracking details of your TMI Resource Box once it is shipped. In case you have still not received your tracking details, please write to CredForce at logistics@credforce.com.

70. How can I track my TMI Resource Box?

A. Once your TMI Resource Box is shipped, you will receive an email from CredForce Logistics team wherein, all the tracking details like address shipped to, carrier name, tracking number and shipment date will be provided. You can refer to the tracking details and track your TMI Resource Box.

71. I have received an email saying that my TMI Resource Box has been delivered, but I haven’t received the same?

A. In such a case we request you to please refer to the tracking details provided by CredForce Logistics and lodge a complaint with the carrier which was supposed to deliver your TMI Resource Box. Simultaneously please write to CredForce at logistics@credforce.com.

Note**CredForce Logistics shall also provide on request, a documentary Proof of Delivery provided by the shipper after it completes the delivery to your shipping address, and this Proof of Delivery shall be the only document accepted by TMI to confirm the delivery. We regret in advance that once Proof of Delivery of a shipment is made available, we are unable to entertain or accept any complaint by you.

72. My TMI Resource Box has been delivered to an incorrect address; what should I do now?

A. In case your TMI Resource Box has been delivered to an incorrect address, please lodge a complaint with the carrier using the tracking details provided by CredForce Logistics. In case you have any further query you can write to CredForce at logistics@credforce.com.

73. What if my TMI Resource Box is delivered at my address but I am not present to receive it?

A. Your TMI Resource Box can be delivered even when you are not present at the time of delivery only after the shipper verifies the address, once the shipper has verified the address only then your TMI Resource Box can be delivered. For any further delivery related query please write to CredForce at logistics@credforce.com.

74. Can I change my shipping/mailing address once I have paid the certification fee?

A. No, you will not be able to change your shipping/mailing address after you have paid the certification fee. So, please make sure that you provide us with the right address to avoid any hassle at the time of delivery of your TMI Resource Box. For any further queries, please write to us at care@tmi.org.

75. Can I reschedule the date of delivery of my TMI Resource Box?

A. You need to refer to the shipping details and contact your carrier to reschedule your date of delivery.

76. What can be done if I have received the damaged or wrong set of books in my TMI Resource Box?

A. If you have received the wrong set or damaged books in your TMI Resource Box please write to CredForce at logistics@credforce.com within 24 hours of receipt of your TMI Resource Box. We shall not be able to entertain or accept any complaint by you after that.

77. Can I get a new unit of TMI Resource Box?

A. A new unit of TMI Resource Box is chargeable and can be issued only after a prior approval from TMI. In case you want us to issue a new unit of TMI Resource Box please write to us at resource@tmi.org.

78. Will I have to pay any additional tax or duty?

A. All export/import duties and other levies, if any, in your country are to be borne by you, and you also hold the responsibility of clearance of the TMI Resource Box consignment.

Note**TMI or its partners/representatives will not be responsible for any delays due to delivery carrier factors, weather, natural calamities, international customs regulations, holidays, customer error, or any other unforeseen events beyond the control of the shipper.

Miscellaneous:

79. What is the process to change my name on the certificate?

A. If you want to change your name on the certificate, you will need to write to us at care@tmi.org and attach the required supporting documents. A fee of USD 50 will have to be paid for the processing of your request. You will also have to pay USD 100 for an additional certificate with the new name on.

80. Would you inform my employer of the successful completion of my exam?

A. If you wish to inform your employer about the achievement, you will have to initiate a service request from your myTMI dashboard. It will then be TMI’s responsibility to inform the employer about applicant’s achievement.

81. What is the procedure to issue duplicate certificate?

A. In case you lose your certificate and require a duplicate certificate a service request needs to be generated from your myTMI dashboard. An additional fee of USD 100 will have to be incurred by you.

82. What is the process to cancel my exam?

A. If you wish to cancel your exam, you must login into your myTMI account 72 hours prior to your scheduled examination. Cancelling an exam or missing your exam will result in the forfeiture of your exam fee, without recourse. For more details please click here and go through our cancellation policy.

83. What if I have canceled my exam due to some reason, but want to reapply for it now?

A. If an examine voluntarily cancels the scheduled examination appointment; he/she can immediately reapply from the myTMI dashboard by paying a nominal fee of USD 50.

84. Is there a way to reschedule my examination?

A. If you wish to reschedule your exam, you must login into your myTMI account 72 hours prior to your scheduled examination. You can reschedule your examination without paying any extra fees. For more details on rescheduling your exam please click here.

85. What if I miss my scheduled appointment (No Show)?

A. There can be certain unavoidable circumstances due to which you are unable to appear for the examination, in such a case your appointment is declared as a no show. For more details on missing your exam please click here.

86. What emergency scenarios are covered under the No Show policy?

A. If you miss a scheduled exam because of an emergency, feel free to directly contact TMI at exam@tmi.org

Below are the acceptable reasons for missing your scheduled exam:

  • If you or your immediate family member* is suffering from serious illness
  • If death occurs to immediate family members
  • If you are summoned by the court or are on jury duty

Immediate family members here refer to:

  • Spouse
  • Siblings
  • Parents
  • Grandparents
  • Children

If you miss an exam for any of the above-mentioned reasons, you are required to contact TMI on exam@tmi.org. An incident number will be provided to you to send the necessary documentation required by TMI. Once the required documents are submitted, the request will be thoroughly reviewed and the decision will be taken accordingly by the candidate review committee. You will further be intimated on the result of your request.

Please be informed on the documents that are accepted against the reason of emergency:

  • In case of illness/accidents, please provide a letter or a certificate from a certified doctor on the letterhead that includes title, address and phone number
  • In case of death, please submit notice or certificate of death from hospital or government agencies.

**Please note that the certification fee is non-refundable. However, if the case is not listed under our no show policies, an additional fee of USD 50 will be charged to reapply. The examination can be scheduled after 14 days, from the date of missing the appointment from the myTMI dashboard.